LodgePlug user flows

flowchart TD
  A([Open app]) --> B[Welcome]
  B --> C[Select institution]
  C --> D{Campus covered?}
  D -- No --> E[Request my campus]
  E --> E2([We'll notify you])
  D -- Yes --> F[Choose campus area]
  F --> G[Student home]
  G --> H[Search and filters]
  G --> SV[Saved lodges]
  H --> I{List or map?}
  I -- List --> J[Results list]
  I -- Map --> K[Map with distance to campus]
  J --> L[Listing detail]
  K --> L
  SV --> L
  L --> M[Agent badge and profile]
  L --> CB[Cost breakdown]
  L --> CMP[Compare up to 3]
  L --> R[Report listing]
  R --> R2([Report status])
  L --> N[Chat with agent]
  N --> NW[Bank-details warning]
  L --> O[Request inspection: date and time]
  O --> P[Before-inspection safety notice]
  P --> Q[Inspection booked: agent number revealed]
  Q --> S[Upcoming inspections]
  S --> T{Took the room?}
  T -- No --> H
  T -- Yes --> U[Pay in LodgePlug, money held]
  U --> V[Confirm move-in, money released]
  V --> W[Leave a verified review]
  W --> X([Moved in])
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  classDef opt stroke-dasharray:5 4
  classDef done fill:#033a1d,stroke:#033a1d,color:#ffffff
  class M,NW,P,U trust
  class CB,CMP,NW,U,V,W opt
  class X,E2,R2 done
  

flowchart TD
  A([Sign up as agent]) --> B[Verification overview with progress]
  B --> C[Step 1: Identity]
  C --> D[Step 2: Contact]
  D --> E[Step 3: Business or agency details]
  E --> F[Step 4: Property authorisation]
  F --> G[Review and submit]
  B -. save and continue later .-> B
  G --> H[Submitted]
  H --> I[Under review]
  I --> J{Decision}
  J -- Rejected --> K[Rejected with reason]
  K --> B
  J -- Approved --> L[Verified badge awarded]
  L --> M[Agent dashboard]
  M --> N[Add or edit listing]
  N --> N2[Mark unavailable or remove]
  M --> O[Leads list]
  O --> P[Lead detail and chat]
  P --> Q{Inspection request}
  Q -- Accept --> R[Inspection booked]
  Q -- Reschedule --> R
  R --> R2([Inspection done])
  M --> S[Subscription status]
  S --> T[Renew on web]
  M --> U{Re-check due?}
  U -- Yes --> V[Re-verification due]
  V --> B
  U -- Failed or reported --> W[Suspended: reason and appeal]
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  classDef opt stroke-dasharray:5 4
  classDef done fill:#033a1d,stroke:#033a1d,color:#ffffff
  class L,V,W trust
  class T opt
  class R2 done
  

flowchart TD
  A([Marketplace tab]) --> B[Marketplace home: categories and move-in bundles]
  B --> C[Category or search results]
  C --> D[Product detail]
  D --> E[Seller shop profile]
  D --> F[Chat with seller]
  F --> FW[Bank-details warning]
  D --> G[Add to cart]
  G --> H[Cart]
  H --> I[Checkout: delivery or pickup]
  I --> J[Pay in LodgePlug, money held]
  J --> K[Order tracking]
  K --> L{Received as described?}
  L -- Yes --> M[Confirm delivery, money released]
  M --> N[Verified purchase review]
  N --> O([Done])
  L -- No --> P[Open a dispute]
  D --> R[Report product or seller]
  B --> Q[Order history]
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  classDef opt stroke-dasharray:5 4
  classDef done fill:#033a1d,stroke:#033a1d,color:#ffffff
  class FW,J,P trust
  class FW,M,N,P opt
  class O done
  

flowchart TD
  A([Sign up as seller]) --> B{Vendor or student seller?}
  B -- Vendor --> C[Shop details and campuses served]
  B -- Student --> C2[Lighter sign-up, lower limits]
  C --> D[Identity and payout account]
  C2 --> D
  D --> E[Shop under review]
  E --> F{Approved?}
  F -- No --> G[Rejected with reason]
  G --> C
  F -- Yes --> H[Shop dashboard]
  H --> I[Add or edit product]
  H --> J[Orders to fulfil]
  J --> K[Order detail: accept or decline]
  K --> L[Mark dispatched or ready for pickup]
  L --> M{Buyer confirms?}
  M -- Yes --> N[Money released to earnings]
  M -- Dispute --> P[Respond to dispute]
  N --> O[Withdraw to bank]
  O --> Q([Paid out])
  H --> R[Shop profile]
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  classDef opt stroke-dasharray:5 4
  classDef done fill:#033a1d,stroke:#033a1d,color:#ffffff
  class E,P trust
  class C2,P opt
  class Q done
  

flowchart TD
  A([Sign in]) --> B[Overview by campus]
  B --> C[Agent applications queue]
  C --> D[Application detail: each check and its evidence]
  D --> E{Decision}
  E -- Approve --> F[Badge awarded, agent notified]
  E -- Reject --> G[Reason sent to agent]
  E -- Need more --> G2[Request more evidence]
  B --> H[Listing review queue]
  B --> I[Vendor review queue]
  H --> H2{OK?}
  H2 -- Yes --> H3[Publish]
  H2 -- No --> H4[Reject with reason]
  B --> J[Reports and complaints queue]
  J --> K[Report detail]
  K --> L{Action}
  L --> L1[Warn]
  L --> L2[Suspend]
  L --> L3[Remove listing or product]
  L --> L4[No action]
  L1 --> M([Reporter told the outcome])
  L2 --> M
  L3 --> M
  L4 --> M
  B --> N[Subscriptions and renewals]
  B --> O[Marketplace activity and disputes]
  B --> P[Users and campuses]
  classDef trust fill:#ffe431,stroke:#033a1d,color:#033a1d
  classDef opt stroke-dasharray:5 4
  classDef done fill:#033a1d,stroke:#033a1d,color:#ffffff
  class D,K trust
  class M,F done
  

flowchart TD
  A([Sign in or sign up]) --> B[Phone or email code]
  B --> C[Profile]
  C --> D[Role switcher: student, agent, seller]
  D --> D2[Mode banner shows current role]
  C --> E[Notifications]
  C --> F[Settings: data saver, language]
  C --> G[Privacy centre]
  G --> G1[Download my data]
  G --> G2[Delete account]
  G2 --> G3[Confirm and reason]
  G3 --> G4([Account deleted])
  C --> H[Help and safety tips]
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  classDef opt stroke-dasharray:5 4
  classDef done fill:#033a1d,stroke:#033a1d,color:#ffffff
  class D,D2,F,G,G1 opt
  class G4 done